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Ohio Motorist's Bill Of Rights
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Choosing a Collision and Refinish Center
As the owner of a motor vehicle damaged in an accident, you have the right to
choose the shop where you wish to have your vehicle repaired. This is the law!
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Do I Need More Than One Estimate
No. Do not waste your time or that of several shops getting estimates. Select
a repair facility that you feel comfortable with, then notify your agent or
insurance company, or ask the shop to make the call on your behalf. Your
insurance adjuster may have to inspect the damage. This can be done at an insurance
drive-thru claim center or at the shop your have chosen.
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Notify Your Insurance Company
Before authorizing any repairs, notify your insurance company or agent and tell them
where the damaged vehicle can be inspected. Most, if not all, policies require
notification.
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Is the Work Guaranteed
Most collision repair centers guarantee their collision work to some degree, which
may not include the paint job. Ask to see a copy of the shop’s guarantee before
repairs are started and have any information you do not understand clarified.
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Qualified Collision Repair Centers
Verify your shop of choice is registered with the state of Ohio. Also, look for
certificates of technician training. Membership in professional association and the
Better Business Bureau indicate the shop is current with the latest repair procedures.
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Know Your Shop
Make sure the shop you choose:
- Maintains a reliable and professional reputation. Ask acquaintances for recommendations.
- Appears properly equipped and organized to handle today’s technical repair needs.
- Maintains specialized equipment and systems for peak performance.
- Have technicians that are thoroughly trained and certified.
- Shop Cleanliness. First impressions are important and say much about much about technician
owner attitudes and professionalism. If you are comfortable with the shop and its people,
chances are you will be satisfied with their repair work.
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Inspect the Repairs
Before driving away:
- Check the appearance of the repaired area--both close-up and from a distance.
- Examine the paint for color match, texture and over spray.
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Motorist Bill of Rights
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Click here to download the above document
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Disclaimer: The preceding document was provided by the Ohio Board of Motor Vehicle Collision Repair Registration
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